Submitting Claims

To ensure that your claims are settled as soon as possible, please follow our claims submission process.

To further reduce the turnaround time for processing of your claims, may submit your claim directly to us via e‑mail or fax:
· e-mail:
· fax: 021 673 9582

Annual General Meeting (AGM)

  • To access your 2016 AGM documents - click here

  • The AGM documentation pack (excluding the Annual Financial Statements which is a large file size), will be sent to members via email by 23 May 2016, and it will be posted to members for whom we have no email address registered. If you have not received an AGM documentation pack by 7 June 2016, please call our Contact Centre on 0800 1222 73 during office hours.

Libcare 2017 Member Notice

Click here to view the 2017 Member Notice

Important Notice
  • The Libcare Member Guide and Member Notice for 2017 have been placed onto the website under the Benefit Guide and Member Communication pages.
  • Members will receive their individual Member Benefit Guide and Member Notice via email within the next week, and will be posted to members with no e-mail address.

Information leaflets and Brochures

To download these brochures click here


Liberty Portal


To report unethical conduct, call our anonymous fraud hotline on 0800 21 26 38.